Ok, online consumer businesses are not insulated from consumer redressal courts. BharatMatrimony.com has been fined for failing to find suitable matches for one of its customers. A Delhi consumer forum has directed BM to pay Rs 15,000 as compensation for failing to provide a list of suitable profiles to a consumer as per the contract. The customer in question is a Delhi doctor who had registered at BM for finding suitable matches for his son and daughter. The portal refunded the registration fee in the case of daughter since they failed to get any reponse. But in the case of son, the portal refused to refund saying the the father had contacted some families through their website. The matter reached the consumer court, who fined the portal. [Via Rediff.com]