To,

Mr. Madhusudan Mandyam, CEO,
Virgin Mobile India Pvt. Ltd, Ground Floor,
Shaikhali, Mumbai.

Sub: NEGLEGENCY OF YOUR COMPANY LEAD ME TO FACE UNEXPECTED AND HUGE LOSS.

Sir,

I feel regretted to say that due to miscommunication and negligence of virgin mobile company, I’ve faced a huge problem in my virgin connection. I’ve purchased a CDMA handset of HAIER with virgin SIM connection on 08-11-2008 from GLOBAL ACCESS, Yelanhanka New Town Branch, Bangalore-560064. The same day, I ve submitted the application with required documents and my sim got activated. But I could hardly use the virgin connection for 2 to 4 days, the outgoing facility got disconnected due to non availability of my application in the main office. Later on, when I made an enquiry about it, the Customer care Executives of Global Access started giving me excuses LIKE non-submission of proper address proof, photo not cleared in the documents, representative has not come to collect application, non-submission of sticker, giving date one after one and post-ponding the issue day by day. And now, it has been more than 5 days, my sim got de-activated and instead of rectifying my issue, incoming facility has also been removed. Initially, removing of outgoing calls have already brought too much of loss in my business and now removing of incoming facility also added loss to some more extent.

At the very first day, when my sim got disconnected, I started following their excuses, gave much priority to their commitments and tried my level best to resolve my issue. But, I am very sad to educate you that their negligence towards my issue made me suffer like anything and crossed all the limits.

Here, I would like to ask your goodself only one thing, If you want your company should grow professionally and be the market leader in coming future, what would be your steps, would u like to provided the business authority in such hand who does not care for the customers. When I shouted in the shop about the issue in front of other customers, what would be the impact of it on the customers towards your company?

I can surely say that like me, there are lots of customers who are facing such problems due to such negligence. Like other customers, even I was silent but at last when I found, the senior authority is also doing the same, I’ve found no other resolution except lodging a complaint about the issue under your kind jurisdiction.

Addition to it, I’ve undergone in such harassment, coming every day in the shop, wasting my time more than 2 hours, made me depressed and tortured like anything, as a result facing unexpected and huge loss, who is going to compensate for that loss of Rs. 5 Lakhs. I’ve handed over the cell with sim card to the shop and until and unless my issue gets resolved and the loss gets compensated, I am not at all going to take back the cell. So before I proceed for further steps, I’ve decided to mail you about it.

So, request your goodself would very kindly ponder into the matter and arrange the necessary steps to resolves my issue and compensate the loss.

An early action is highly appreciated.

Yours truly,

Kamal Bhadra,
Phone # 09964497998
Bangalore.

FOR YOUR REFERENCES

Global Access
Contact No. 080-41749554
Manager’s Name: Mr. Mahmaud
Phone No. 092417082208

kya baba ye sab kya sunne ko mil rela hai , apun socha tha tera connection lega lekin abhi sochna parega.

I loss My Virgin Mobile Please Help Me

To,

Mr. Madhusudan Mandyam, CEO,
Virgin Mobile India Pvt. Ltd, Ground Floor,
Shaikhali, Mumbai.

Sub: NEGLEGENCY OF YOUR COMPANY LEAD ME TO FACE UNEXPECTED AND HUGE LOSS OF REPUTATION AND MONEY.

Sir,

I feel regretted to say that due to miscommunication and negligence of virgin mobile company, I’ve faced a huge problem in my virgin connection. I’ve purchased a CDMA handset of HUWAI with virgin SIM connection #9210913345 on 17-01-2009 from the company representative snnt by Mr. Rakesh from Hydrabad office. The same day, I ve submitted the application with required documents and my sim got activated. But I could hardly use the virgin connection for 2 to 4 days, the outgoing facility got disconnected due to non availability of my application in the main office. Later on, when I made an enquiry about it, the Customer care Executives of the company started giving me excuses LIKE non-submission of proper address proof. And now, it has been more than 8 days, my sim got de-activated and instead of rectifying my issue, incoming facility has also been removed. Initially, removing of outgoing calls have already brought too much of loss and now removing of incoming facility also added loss to some more extent.

At the very first day, when my sim got disconnected, I started following their excuses, gave much priority to their commitments and tried my level best to resolve my issue. But, I am very sad to educate you that their negligence towards my issue made me suffer like anything and crossed all the limits.

Here, I would like to ask your goodself only one thing, If you want your company should grow professionally and be the market leader in coming future, what would be your steps, would u like to provided the business authority in such hand who does not care for the customers. When I shouted in the shop about the issue in front of other customers, what would be the impact of it on the customers towards your company?

I can surely say that like me, there are lots of customers who are facing such problems due to such negligence. Like other customers, even I was silent but at last when I found, the senior authority is also doing the same, I’ve found no other resolution except lodging a complaint about the issue under your kind jurisdiction.

Addition to it, I’ve undergone in such harassment, everyday making calls to the company executives or at customer care and for this I have already spent too much of money and wasted so many hours. I am really depressed and tortured like anything, as a result facing unexpected and huge loss, who is going to compensate for that unestimated loss of my reputation. Now I’ve kept the cell with sim card in the cupboard assuming that the money and the time which I invested in your company is wasted like anything. So before I proceed for further steps, I’ve decided to mail you about it.

So, request your goodself would very kindly ponder into the matter and arrange the necessary steps to resolves my issue and compensate the loss.

An early action is highly appreciated.

Yours truly,

Ravi K. Chugh
Phone # 09971688380
Faridabad.